Contact Us

To order any of our products, please contact us using either our email address, through WhatsApp using the link in green below, or our Contact Us form at the bottom right of every page on the website.

You can also find all of our products - and more - on Etsy at

Our Site Documents (the links are at the top and on the left of every page of this website) contain answers to many questions that our customers ask, but if you have any other queries, or any questions about the products, please feel free to email at any time, or call us during our office hours which are shown below.

General enquiries:
When querying an order, please always quote an order number so that we can locate your details. Order numbers are 16 digits long, similar to this example, and in the same format: 110507-181417-4199. You can find your order number by logging into your account on this website and viewing your Order History, or by checking any of the automated emails sent after your order.

Office Hours:
Monday to Friday, 1pm to 7pm
We are closed throughout all UK bank holidays

We will reply during our office hours, please see above

Contact us on WhatsApp

Phone (
Office hours only, please see above)
0843 289 6654 
(Depending on call plan, calls will cost between 0p and 30p per minute from a BT landline. Charges will vary from other network providers)

Our eBay ID: jigsawknits

Last updated 25th January 2024